SoftBank Corp. has unveiled a new AI-powered service designed for call centers that modifies the voices of callers who speak harshly, transforming them into calmer tones. The technology aims to create a more pleasant communication environment for customer service representatives.
The service analyzes incoming calls in real time and adjusts the vocal tone without altering the content of the conversation. This innovation is intended to help reduce stress for call center staff and improve overall interaction quality.
**Why this matters**
Call center employees often face challenging interactions with customers, which can impact their well-being and job performance. By softening harsh voices, SoftBank’s AI service could contribute to a more positive workplace atmosphere and potentially enhance customer service outcomes.
Source: NewsData