From next month, energy suppliers will be required to pay £40 compensation to customers affected by delays in smart meter installations. This change follows new regulations introduced by Ofgem, the energy regulator, aimed at improving service standards.
The updated rules, effective from February, set stricter timelines for smart meter appointments and installations. Customers experiencing delays beyond these timeframes will be eligible for automatic payments without needing to make a claim.
**Why this matters**
Smart meters help consumers monitor and manage their energy use more effectively. Ensuring timely installations supports the broader goal of modernizing the energy system and enhancing customer experience. The compensation scheme provides a financial remedy for those inconvenienced by delays.
Source: NewsData