From February, energy suppliers will be required to pay £40 to customers who experience delays in smart meter installations, Ofgem announced. The new rules aim to improve the installation process and ensure timely service for consumers.
The regulator has introduced stricter guidelines to hold suppliers accountable for delays and enhance the rollout of smart meters across the UK.
**Why this matters**
Smart meters are designed to provide accurate energy usage information and help consumers manage their bills more effectively. Delays in installation can cause inconvenience and prevent customers from benefiting from these advantages. The compensation payments are intended to encourage suppliers to complete installations promptly.
Source: NewsData