Energy customers will receive an automatic £40 payment if their smart meter installation is delayed. This change comes after updated regulations aimed at addressing issues with the rollout of smart meters across the UK.
The compensation will be applied from next month and affects thousands of households, particularly in areas where installations have been postponed. Energy providers are required to make these payments without customers needing to request them.
**Why this matters**
Smart meters are intended to provide more accurate energy usage data and help consumers manage their bills better. Delays in installation have caused frustration and inconvenience for many households. The new compensation rule is designed to offer financial redress and encourage energy companies to improve their service delivery.